Got Questions, We Got Answers?
Merchants
ShipTection is a Shopify app that allows you to offer shipping insurance to your customers at checkout.
The ShipTection app can be downloaded here. Once the app is downloaded, the ShipTection team will request limited permissions so we can integrate our app on your site.
The customer funded option is when the customer pays for ShipTection when they checkout. Merchant funded option is when the merchant pays for ShipTection. Merchant funded is popular for resellers and those who sell high ticket items.
Pricing is based on the order value.
Pricing
No, there is no fee to install ShipTection.
Yes, customers will see ShipTection charge in their Cart and/or at Checkout.
Integration
ShipTection could potentially impact load times but it depends on numerous factors. ShipTection typically increases merchant’s conversation rates and AOV.
The ShipTection team will handle the integration once the ShipTection app has been downloaded and we have the required permissions.
Claims
ShipTection protects your package against loss, damage, and theft during transit.
Most claims are reviewed and resolved within 24 hours during normal hours (Monday-Friday (9AM EST - 5PM EST, excluding Holidays).