Merchant FAQ

How do I download ShipTection?

You can download ShipTection here: ShipTection App.

Does ShipTection work with all themes and apps?

Yes! If a certain theme or app is interfering with ShipTection, please email support@shiptection.com and we’ll help you get squared away.

Can ShipTection help install ShipTection on my site? 

Yes, after downloading ShipTection, please email support@shiptection.com and we’ll have a technical resource install it for you.

What platforms does ShipTection work with?

We're currently on Shopify and plan to expand to other platforms soon. 

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What is covered?

ShipTection covers against lost, damaged, stolen, and missing items. You can see what's covered here: ShipTection Policy. 

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How do my customers file claims?

Customers can email claims@shiptection.com or can file a claim here: Claims Portal.