Have an issue with a package?

File your claim quickly via Chat Bot in the lower right hand corner of the page.

Your order is automatically covered at checkout when ShipTection is enabled by the merchant.

Start your claim online in just a few minutes, no account or app required.

Our team reviews and resolves most claims within 24 hours or less.

Once approved, you’ll quickly receive your refund or a replacement, hassle-free.

What You'll Need

Brief statement about what happened

Photos of the damaged item

Shipping box with packaging material used inside

Invoice/ Receipt

What is shipping protection?

Shipping protection covers against packages that are lost, damaged, or stolen in transit.
How do I file a claim?

Customers can contact claims@shiptection.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.
Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase.
What is covered under the shipping insurance policy?

ShipTection covers orders that are Lost, Damaged, or Stolen in transit. You can read the full policy here: ShipTection Policy.
What are the filing time frames?

Time to File: 90 Days from Date of Shipment Lost Shipments: Wait 14 Days Domestic; 30 Days International Shipment. Damaged Shipments: Can Be Filed Immediately
Does shipping insurance work internationally?

Yes, shipping insurance works internationally excluding Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, Russia, Ukraine, and any other Country that is or may become Embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).