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Have an issue with a package?

File your claim quickly via Chat Bot in the lower right hand corner of the page.

Order is Protected

Your order is automatically covered at checkout when ShipTection is enabled by the merchant.

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Submit a Claim

Start your claim online in just a few minutes, no account or app required.

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We Review Your Claim

Our team reviews and resolves most claims within 24 hours or less.

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Get a Refund or Replacement

Once approved, you’ll quickly receive your refund or a replacement, hassle-free.

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What You'll Need

Brief statement about what happened

Photos of the damaged item

Shipping box with packaging material used inside

Invoice/ Receipt

Support Tips

Need More Help?

Thanks for submitting!

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