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Have a Shipping Issue?
We're Here to Help.

Answers to your most common questions about ShipTection and the claims process.

General Question

  • What is shipping protection?
    Shipping protection covers against packages that are lost, damaged, or stolen in transit.
  • How do I file a claim?
    Customers can contact claims@shiptection.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.
  • Will I receive a replacement or reimbursement if my claim is approved?
    You can select to receive a replacement or be reimbursed for your purchase.
  • What is covered under the shipping insurance policy?
    ShipTection covers orders that are Lost, Damaged, or Stolen in transit. You can read the full policy here: ShipTection Policy.
  • What are the filing time frames?
    Time to File: 90 Days from Date of Shipment Lost Shipments: Wait 14 Days Domestic; 30 Days International Shipment. Damaged Shipments: Can Be Filed Immediately
  • Does shipping insurance work internationally?
    Yes, shipping insurance works internationally excluding Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, Russia, Ukraine, and any other Country that is or may become Embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).

Claims & Coverage

  • What is shipping protection?
    Shipping protection covers against packages that are lost, damaged, or stolen in transit.
  • How do I file a claim?
    Customers can contact claims@shiptection.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.
  • Will I receive a replacement or reimbursement if my claim is approved?
    You can select to receive a replacement or be reimbursed for your purchase.
  • What is covered under the shipping insurance policy?
    ShipTection covers orders that are Lost, Damaged, or Stolen in transit. You can read the full policy here: ShipTection Policy.
  • What are the filing time frames?
    Time to File: 90 Days from Date of Shipment Lost Shipments: Wait 14 Days Domestic; 30 Days International Shipment. Damaged Shipments: Can Be Filed Immediately
  • Does shipping insurance work internationally?
    Yes, shipping insurance works internationally excluding Afghanistan, Angola, Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, Russia, Ukraine, and any other Country that is or may become Embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).

What You'll Need

Brief statement about what happened

Photos of the damaged item

Shipping box with packaging material used inside

Invoice/ Receipt

Need More Help?

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